Refund policy

BLUNDERS (^#?%!*#!>)

We make them – who doesn’t? But we will cheerfully correct them if the fault is ours (and even if it isn’t).Please don’t let an error go unnoticed, even call us direct. We want an early opportunity to make right any mistakes that may occur.

To start a return, you can contact us at boatnz@boatshop.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at boatnz@boatshop.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
Reach out to our team and we'll advise on the best option if an exchange is possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.